IT Managed Support
IT Managed Support Cost Calculator
Standard: 4 hours included
Service Tier Comparison
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Help Desk Support | Business hours | 24/7 | 24/7 Priority |
| Network Monitoring | ✓ | ✓ | ✓ |
| Backup & DR | – | ✓ | ✓ |
| Advanced Security | – | ✓ | ✓✓ |
| On-Site Hours/Month | 0 | 4 | Unlimited |
| Dedicated Manager | – | – | ✓ |
| Strategic IT Planning | – | – | ✓ |
| Compliance Support | – | – | ✓ |
| Price/User/Month | $75 | $125 | $200 |
Managed IT vs. In-House IT Cost Comparison
❌ In-House IT (Single Person)
Salary:$80,000-120,000/year
Benefits (25%):$20,000-30,000/year
Training:$2,000-5,000/year
Tools/Software:$3,000-8,000/year
Total:$105,000-163,000/year
• Only 40 hours/week coverage
• No backup when sick/vacation
• Limited expertise in all areas
• No backup when sick/vacation
• Limited expertise in all areas
✅ Managed IT (25 employees)
Monthly ($125/user):$3,125/month
Annual support:$37,500/year
Setup fee (one-time):$1,750
Projects (avg):$5,000/year
First Year:$44,250
• 24/7 monitoring & support
• Team of specialists
• Enterprise-level tools included
• Team of specialists
• Enterprise-level tools included
💰 Savings: $60,750-$118,750 per year (64-77% less)
✅ When to Use Managed IT
- ✓ Under 50 employees (60-75% cost savings)
- ✓ Limited IT budget (under $100,000/year)
- ✓ Need 24/7 monitoring and support
- ✓ Need specialist expertise (security, cloud, compliance)
- ✓ Growing rapidly (easy to scale)
- ✓ Compliance requirements (HIPAA, PCI-DSS)
- ✓ No full-time on-site needs
- ✓ Want predictable monthly costs